Policies

PRICES

All prices reflect our commitment to offer quality products at the best possible prices. However,
increases in the cost of labour, raw materials, utilities, and other factors beyond our control may result
in price changes. Therefore, prices are subject to change without notice.

PAYMENT

All prices are in Barbados Dollars. Purchases can be made via Direct Bank Transfer or in cash.

ORDER CHANGES/ADDITIONS/CANCELLATIONS

Before placing an order, please check your details carefully.  Any changes or additions made after
placing an order will be treated as a new order.

DELIVERY METHODS

Barbados Orders
In-person pick-up – no fee
Local delivery – rates quoted based on delivery destination
All Other Orders:
Please contact us: (246) 241-2642 or email: tropicsrock@gmail.com

CANCELLATIONS

Any item classified as Stock or In-Stock cannot be cancelled once the order has been placed. Any
item classified as Special Order, Custom Order or Stock with Embellishment may be cancelled prior to
being released to production i.e. within one business day (24 hours) after the order is placed. Once an
order has been released to production, it cannot be cancelled. 

RETURNS AND EXCHANGES

We hope you love what you ordered, but if something is not right, we’re here to help!

Please check your order carefully upon arrival and report any defect or order discrepancy within 2
business days of receiving your order.

Due to the nature of our products, some items are ineligible for returns. Eligible stock merchandise
will be accepted within ten (10) days from the date of delivery.


Items That are not Eligible for Return:

  • Customized items of any kind including Custom, Special Order, and any Stock Item with
    Embellishment including but not limited to screen printing, printing, embroidery and beading.
  • Clearance, closeouts, markdowns, and final sale items.
  • Items that have been worn, soiled, scuffed, or without tags, original packaging or protective
    liners removed.

 

Required Condition of Items Eligible for Return:

  • Non-defective garments must be unworn and in the original condition with all tags.
  • Any protective liners must be attached and in the original position and condition.

RETURN PROCESS

Please email: tropicsrock@gmail.com

QUESTIONS

Please contact us at: tropicsrock@gmail.com